Case Study: a US-based healthcare provider achieves seamless Google Workspace migration with Simeio

US-Based Healthcare Provider - Customer Case Study

The client, a US-based healthcare provider, was challenged with a massive digital transformation project: migrating over 150,000 employees to Google Workspace while managing an extremely high volume of helpdesk tickets without disrupting critical healthcare operations. They engaged Simeio to manage this complex transition, which included seamless integration with the Okta SSO platform to handle authentication issues.

Simeio implemented a 24/7 critical helpdesk to ensure a 100% response rate, resolving an average of 500 tickets per week. The Simeio team, with its specialized Okta knowledge, achieved an average response time of 5 minutes and an average resolution time of 20 minutes per ticket. This resulted in a seamless migration with no business interruptions, delivering a frictionless experience and high client satisfaction.