Case Study: a major healthcare service provider achieves 60% fewer incident tickets with Simeio IAM automation

Major Healthcare Service Provider - Customer Case Study

The client, a major healthcare service provider and one of the nation's largest home health services, faced challenges with its inefficient manual user account provisioning. They needed to quickly implement a robust identity governance and administration (IGA) solution to streamline processes, improve user experience with single sign-on (SSO), and deploy privileged access management (PAM) without increasing their manual workforce. They engaged Simeio for its expertise in these niche areas.

Simeio constructed an IGA platform utilizing tools from Okta, CyberArk, and Aquera to deliver SSO, lifecycle management, and PAM. This solution drastically reduced the average number of service tickets and automated 95% of provisioning. The implementation resulted in a 60% reduction in incident tickets and cut identity application costs by 25-50%, saving the customer an estimated $2 million. Simeio's performance built high levels of trust and led to an expansion of the engagement.