Case Study: The world’s largest home improvement retailer achieves 99.9% uptime with Simeio IAM managed services

Largest Home Improvement Retailer - Customer Case Study

a largest home improvement retailer with nearly 400,000 associates faced significant IAM challenges following a data breach. They sought to reduce high-risk exposure, manage a complex multi-vendor environment, and address frequent outages. The retailer engaged Simeio as a strategic partner for its identity governance, access management, and privileged access management services.

Simeio implemented a 24/7 hybrid support model to manage the environment. Their solution achieved 99.9% uptime, serviced 200 tickets monthly with zero escalations, and cleaned 160,000 disabled AD accounts. This provided the retailer with a secure, stable, and highly available mission-critical access management environment, preventing future security breaches.