Case Study: an international education institution achieves 99.8% uptime and 40% fewer support tickets with Simeio's Saviynt managed services

International Education Institution - Customer Case Study

An international education institution with over 875,000 students was struggling to manage its existing Saviynt identity and access management (IAM) platform. Their initial implementation, done by another provider, lacked the necessary documentation, reporting, and support they required. They turned to Simeio for expert managed services to maintain the platform and facilitate knowledge transfer.

Simeio took over complete program management and maintenance of the IAM system. The Simeio team successfully migrated over 35 applications to the platform with no disruption and provided 16 hours per day of support. This proactive approach resulted in a 40% decrease in support tickets and sustained an impressive 99.8% uptime for the institution's critical IAM environment.