Case Study: a major Toronto-based life, health, and insurance company achieves a future-state CIAM roadmap with Simeio

Insurance and Investment Firm - Customer Case Study

a major insurance and investment firm based in Toronto was experiencing challenges with its CIAM environment, including an inconsistent user experience, a lack of robust multi-factor authentication, and unprovisioned features. As they planned a major ForgeRock upgrade, they engaged Simeio to conduct an assessment and identify gaps in their current setup.

Simeio provided a detailed gap analysis, a future state roadmap, and strategic recommendations for the upgrade. This advisory service helped the client progress towards maturity targets across all key domains, including a significant planned improvement in their digital experience from an initial 1.1 to a target of 3.0. Simeio’s involvement provided a clear path to make the firm’s IAM program more unified and effective.