Case Study: Global Energy and Petrochemical Company reduces access management requests with Simeio

Global Energy and Petrochemical Company - Customer Case Study

A global energy and petrochemical company was facing critical business outages due to an outdated web-based access management solution. The complex system for managing data access for employees, contractors, and vendors suffered from issues like poor identity synchronization, a lack of disaster recovery, and a slow centralized request process. Simeio was engaged to implement a new identity and access management solution, including multi-factor authentication (MFA), to address these challenges.

Simeio completely overhauled the IAM platform, migrating and eventually supporting over 700 applications with zero downtime. They established a 24/7/365 helpdesk and developed an automated, self-service platform that significantly improved the user experience. The solution delivered by Simeio resulted in an 80% reduction in access requests, an 85% drop in support tickets, and 99.9% uptime for the environment that now supports 200,000 users.