Case Study: Heartwood Investment Management transforms client reporting with SimCorp Coric

Heartwood Investment Management transforms client reporting in a 2-year project with SimCorp

Heartwood Investment Management, a UK-based asset management provider, faced evolving client and adviser demands for more timely, transparent, and engaging reporting. These needs were driven by a volatile market and incoming regulations like MiFID II. To address these operational challenges and re-establish a competitive gap, Heartwood partnered with vendor SimCorp and its SimCorp Coric platform to transform its client experience.

The solution implemented by SimCorp, known as Dynamic Reporting, replaced legacy systems with a new digital Client Centre. This provided daily, on-demand access to visual data and commentary across mobile, tablet, and desktop devices. The project was delivered on-time and on-budget, resulting in a new industry standard for reporting. Heartwood achieved significant operational benefits through increased automation, which drastically reduced manual reporting and allowed for faster regulatory report generation. Clients and advisers enthusiastically engaged with the new self-service tools, leading to better quality conversations.

Heartwood Investment Management