Case Study: SpartanNash achieves higher on-shelf availability and fewer out-of-stocks with Simbe

How global grocer & distributor SpartanNash accelerated customer-centric innovation with Simbe

grocer and distributor Spartannash faced significant challenges with out-of-stock items and pricing inconsistencies. Manual inventory checks were tedious, error-prone, and costly, taking associates 2.5 hours per day while labor shortages exacerbated the problem. This negatively impacted sales, customer satisfaction, and employee morale. To address this, Spartannash engaged vendor Simbe.

Simbe implemented its Store Intelligence Platform, which utilizes the Tally robot to autonomously scan store aisles multiple times daily. This provided Spartannash with real-time, accurate data on inventory levels and pricing. As a result, out-of-stock rates were reduced by 60% and on-shelf availability reached 98%. The solution also freed up over 2.5 hours per store per day for associates to better serve customers, dramatically improving operational efficiency.

Spartannash

Tyler King

Vice President Finance