Case Study: Severance Security Services achieves greater transparency and growth with Silvertrac Software

Severance Security Services - Customer Case Study

Severance Security Services, a private security company founded by Tim Harry to provide purpose-driven jobs for military and law enforcement veterans, needed a better way to manage guard tours than its original pen-and-paper reporting process. As the company grew, it needed more transparency, easier sharing of site information with customers, and a system that would work for officers of all ages and technical skill levels. Silvertrac Software’s guard tour and incident reporting solution was selected after the team saw many local competitors using it.

Silvertrac Software implemented a digital guard management platform with automated reporting, issue tracking, and customer portal access. The solution improved communication and accountability, and officers were able to adopt it easily, including a 72-year-old guard who had struggled with other apps. The results were measurable: Severance Security increased parking revenue by 150% at one condo complex, helping justify a higher security rate, while also winning more business through greater transparency and stronger operational performance.

Severance Security Services

Tim Harry

Severance Security Services