Case Study: Guard-Systems improves security service and accountability with Silvertrac Software

Guard-Systems - Customer Case Study

Guard-Systems, Inc., one of the largest privately held contract security providers in the Southwest U.S., needed a better way to manage hundreds of active guards and stand out in a competitive market. Before working with Silvertrac Software, the company relied on pen-and-paper reporting and an older Deggy system, which made service look ordinary, limited accountability, and failed to impress customers or motivate officers.

Silvertrac Software provided a guard management and digital reporting solution that fit Guard-Systems’ needs without overwhelming its teams with unnecessary features. The rollout went smoothly, with about 25 accounts converted in a 30–45 day window and no major delays, thanks to Silvertrac’s support team. As a result, officers felt more engaged and accountable, operations improved, and Guard-Systems began using Silvertrac as part of its sales pitch to help win new business.

Guard-Systems

Guillermo Amador

Executive Vice President