Case Study: Global Security Management Agency improves reporting and client retention with Silvertrac Software

Global Security Management Agency (GSMA) - Customer Case Study

Global Security Management Agency (GSMA), a security company serving accounts across California and the northwest since 1993, struggled with a cumbersome incident reporting process. Before using Silvertrac Software’s security guard management software, officers phoned reports to supervisors, who then typed, edited, and faxed daily activity reports to clients, making branch-level management slow and limiting their ability to scale to different account types and client needs.

Silvertrac Software helped GSMA replace that manual workflow with a customized, real-time reporting system tailored to each account. GSMA implemented a structured rollout process for site surveys, configuration, officer training, and monthly client reviews, which improved operations, strengthened client relationships, and even helped generate referrals without a dedicated salesperson. Richard Sparks said Silvertrac improved retention significantly: “We haven’t lost any clients since we started Silvertrac.”

Global Security Management Agency (GSMA)

Richard Sparks

Global Security Management Agency (GSMA)