Case Study: Nova Scotia Power improves customer experience with SilverTech

Nova Scotia Power advances digital transformation with SilverTech after 600+ pages of strategy and 20+ system integrations

Nova Scotia Power, a utility company serving over half a million customers, faced a complex digital transformation challenge. Disjointed digital properties, numerous third-party systems, and siloed data were hindering customer experience. The company partnered with vendor SilverTech to strategize and implement a large-scale transformation, selecting the Progress Sitefinity content management system as a core component of the solution.

SilverTech provided strategic counsel and technical expertise, leading to the launch of a new public website as a first step. The vendor delivered substantial work, including over 600 pages of strategy documentation and analysis of more than 20 internal systems and integrations. The result was an improved digital platform designed to enhance customer satisfaction and self-service, earning SilverTech its place as a trusted advisor to Nova Scotia Power's executive leadership.

Nova Scotia Power