Case Study: Delta achieves stronger training consistency with Silvermoss interactive digital playbooks

Delta boosts nationwide training adoption in 2 months with Silvermoss

Delta, a major airline, faced challenges with inconsistent staff training standards, low user adoption of previous training guides, and a lack of role-specific training for its lobby personnel. The company partnered with Silvermoss to develop a new digital training solution using interactive PDFs to address these issues.

Silvermoss created interactive digital playbooks featuring embedded maps, floor plans, scripts, and SOPs. This solution led to measurable improvements, including increased user adoption, higher engagement and completion rates, and more consistent execution of brand service standards across all of Delta's national airport hubs.

Delta