Case Study: Truman Medical Centers rapidly manages COVID-19 patient and employee inquiries with Silverline and Salesforce Health Cloud

Truman Medical Centers deploys Salesforce care response in 2 weeks with Silverline

Truman Medical Centers, a healthcare organization in Kansas City, MO, faced the urgent challenge of being inundated with patient and employee questions at the onset of the COVID-19 pandemic. To address this, they partnered with Silverline to rapidly deploy a solution built on the Salesforce Health Cloud Care Response trial.

Silverline implemented a custom Salesforce solution in just two weeks, which featured patient demographics and separate symptom assessment pathways. The solution enabled the medical center to pre-screen patients and manage inbound inquiries, logging nearly 275 calls in its first week. This allowed Truman Medical Centers to efficiently handle the influx of COVID-19-related questions while adhering to changing protocols and CDC standards.

Truman Medical Centers