Case Study: Mphasis helps UK appliance breakdown protection company build U.S. operations with Salesforce and Silverline

Mphasis builds U.S. operations with Silverline for 23.9 million products

A leading UK appliance breakdown protection company, Mphasis, sought to establish new operations in the United States. They needed a complete policy administration system to manage this expansion. They partnered with Silverline to design and implement a solution using Salesforce Industries (formerly Vlocity) to serve as the foundation for their U.S. business.

Silverline built a low-code Salesforce solution with robust integrations, including Genesys CTI for call routing and Semaphone/Paysafe for secure payments. The result was an intuitive platform that provided complete customer transparency and enabled easy agent training. With this new system in place, Mphasis successfully launched its U.S. operations with a scalable platform ready for growth, and Silverline remains their guide as they cultivate more business in the new market.

Mphasis