Case Study: Eastern Funding builds a customer-centric platform with Silverline and Salesforce FSC + nCino

Eastern Funding saves time with Silverline and cuts loan modifications across 5,000 cases

Eastern Funding, a company that provides funding to businesses across the United States, faced challenges with its multiple legacy systems that were siloed and at full capacity, preventing growth and adaptation to customer needs. They partnered with Silverline to implement a new, customer-centric platform using Salesforce Financial Services Cloud and nCino to consolidate information and improve reporting.

Silverline built a holistic customer portal that streamlined internal processes and improved customer experience. The solution enabled faster, more efficient workflows, saving significant time for teams and allowing Eastern Funding to handle over 5,000 loan modifications during the COVID-19 pandemic. The vendor's expertise ensured a successful implementation in under a year, resulting in high user adaptability and a system that provided vital information at the team's fingertips.

Eastern Funding