Case Study: CareMount Medical streamlines patient engagement and reduces calls with Silverline

CareMount Medical reduces 255,000 calls and boosts revenue by $2M with Silverline

Silverline partnered with CareMount Medical, a healthcare provider that sought to streamline its patient communication processes and create a single source of truth for patient information. The challenge was to eliminate redundant calls for tasks like appointment confirmations and prescription refill statuses, which wasted valuable time for both patients and staff.

Silverline implemented a solution using Salesforce Health Cloud and Marketing Cloud, integrated with the company's existing EHR. This created a holistic patient portal that improved information visibility and enabled multichannel communication. The results were a drastic reduction in call volume, saving an estimated 255,000 calls annually. The solution also contributed to a potential $2 million increase in top-line revenue by reducing patient no-shows and improving operational efficiency.

CareMount Medical