Case Study: Amida Care improves member care and compliance with Silverline

Amida Care increases completed member orientations by 30% with Silverline

Amida Care, a nonprofit health plan serving at-risk members in New York, faced challenges with outdated and disparate systems that created communication gaps and hindered visibility into member activity. This limited access to critical data and presented difficulties in meeting compliance mandates. To address this, Amida Care partnered with Silverline to implement a new member contact center solution built on Salesforce.

Silverline deployed a tailored member contact center in just ten weeks using their healthcare accelerator. The solution provided a 360-degree view of members, integrated communications, and automated manual processes. As a result, Amida Care saw a 30% increase in completed new member orientations to meet compliance and significantly improved administrative efficiencies, data accuracy, and member experience through their new digital portal.

Amida Care