Case Study: Mill City Credit Union accelerates member communications with SilverCloud Inc.'s Consumer Enablement solution

Mill City Credit Union - Customer Case Study

Mill City Credit Union needed to improve member communications and marketing across multiple digital channels while keeping messages consistent and useful. With SilverCloud Inc.’s Consumer Enablement solution, the credit union focused on e-channel development to better answer member questions and strengthen relationships.

SilverCloud Inc. helped Mill City Credit Union integrate website, mobile, social, and other channels with rich content such as videos and online forms. The result was faster communications, higher member satisfaction, deeper relationships, lower costs, and increased revenue through a more consistent customer experience.

Mill City Credit Union

Marlo Hirl

VP of Marketing and Business Development