Case Study: Institution for Savings improves training and internal efficiency with SilverCloud Inc.'s Employee Enablement Solution

Institution for Savings Utilizes SilverCloud’s Compass™ Solution to Improve Training Procedures and Enhance Internal Efficiencies

Institution for Savings, a long-established mutual bank, needed a better way to improve internal efficiencies, streamline employee training, and keep policy and procedural information current as the organization grew. New employees were spending too much time searching for information, and the bank wanted a solution that could support faster onboarding and easier communication across its workforce. Institution for Savings chose SilverCloud Inc.’s Employee Enablement solution.

SilverCloud Inc. implemented the platform in December 2015 to deliver instant, up-to-date answers and simplify content management for the bank. The results were immediate: employees began using the tool to answer 500 to 1,000 questions per day, while back-office calls and questions to subject matter experts dropped significantly. SilverCloud Inc. also helped improve onboarding and made it easier for staff to update manuals and compliance content quickly.

Institution for Savings

Tammy Roeger

Senior Vice President