Case Study: Arizona Federal Credit Union achieves 95% employee satisfaction with SilverCloud Inc.'s Compass™ solution

Arizona Federal Credit Union Gets 98% of Employees to Go to SilverCloud’s Compass™ Solution Before Asking Other Employees

Arizona Federal Credit Union, a $1.4 billion financial institution serving more than 125,000 members, was struggling to manage a growing volume of internal policies, procedures, and product information during a core conversion. Its existing intranet made it difficult for employees to find accurate answers quickly, creating frustration, lost productivity, and limited visibility into what information staff needed most. SilverCloud Inc.’s Compass™ solution was chosen to help streamline access to critical information.

SilverCloud Inc. implemented Compass™ in July 2015, handling content cleanup, formatting, loading, and ongoing maintenance while integrating it with the credit union’s intranet. The result was strong adoption and measurable gains: 95% employee satisfaction, 96% saying they found information faster, and 98% using SilverCloud Compass first before asking others. SilverCloud also reported answering nearly 18,000 questions per month for front-line staff, helping Arizona Federal Credit Union improve efficiency and employee morale.

Arizona Federal Credit Union

Cathy Roelle

Vice President of Teleservices