Owensboro Municipal Utilities - Customer Case Study

Publicly owned, Owensboro Municipal Utilities—located in Owensboro, Kentucky—provides electric, water, and telecom solutions to approximately 25,000 metered customers. This mid-sized utility provider came to us looking for ways to improve customer service and overall employee job satisfaction. With Capricorn, we provided Owensboro Municipal Utilities with an intuitive self-service web portal that allowed employees to communicate any service issues or changes with customers in a timely fashion. Additionally, Capricorn now provides Owensboro Municipal Utility customers with the ability to monitor their usage, pay bills online, and contact their provider with any questions or concerns when it’s most convenient for them. Since launching in 2015, Capricorn’s custom solutions have made a huge impact. Employees now have the tools they need to quickly notify their customers of important information such as rate or service changes. Likewise, customers can monitor and modify their accounts from anywhere, at any time.