Case Study: Northwest Territories Power Corporation improves customer self-service with SilverBlaze Customer Portal

Northwest Territories Power Corporation improves CX across a 1.2 million square kilometer service area with SilverBlaze

The Northwest Territories Power Corporation (NTPC), serving a vast and remote area, faced the challenge of improving its customer experience by integrating its customer service and metering software. This would empower its 8,500 customers with self-service options and free up representatives for higher-value work. To solve this, NTPC worked with vendor SilverBlaze to implement the SilverBlaze Customer Portal for Utilities.

SilverBlaze's solution seamlessly integrated with NTPC's existing systems, including its COGSDALE CIS and Landis+Gyr metering software, to create a unified web portal. The result was a successful implementation that provided customers with easy access to consumption data, analytical tools, and online payments, significantly improving customer service. SilverBlaze was praised for its schedule-driven approach and ability to meet the project's complex requirements.

Northwest Territories Power Corporation