Case Study: HealthPRO Heritage achieves faster eligibility confirmation and more care hours with Silna

HealthPRO Heritage completes 10,000+ benefit checks in under 7 days with Silna

HealthPRO Heritage, a major post-acute therapy provider, faced a significant industry-wide challenge: the annual January insurance plan reset. This event created a massive administrative bottleneck, delaying eligibility confirmation for over 10,000 patients and putting hundreds of thousands of dollars in revenue at risk. To solve this front-end revenue cycle problem, they turned to vendor Silna and its insurance verification service.

By deploying Silna's automated verification and monitoring, HealthPRO Heritage achieved payment certainty before care was delivered. The results for the January reset were immediate: Silna enabled them to complete 10,000+ benefit checks in under 7 days, achieve 94% eligibility confirmation in the first week, and deliver 2,400+ additional care hours. This led to an 8% increase in care delivery and protected nearly $1 million in earned revenue that was previously at risk.

HealthPRO Heritage