Case Study: AnswersNow scales care access and cuts authorization turnaround time with Silna

AnswersNow cuts prior authorization turnaround time by 76% with Silna

AnswersNow, a provider of virtual autism therapy, faced significant administrative challenges as it rapidly expanded. The manual processes for insurance verification and prior authorizations were slow, taking up to 29 days, and threatened to hinder growth by straining staff and diverting engineering resources from core product development. To address this, AnswersNow partnered with Silna to automate these workflows using their Insurance Verification, Insurance Monitoring, and Prior Authorization services.

By implementing Silna's AI-powered platform, AnswersNow automated its revenue cycle management. This solution led to a 76% reduction in prior authorization turnaround time, cutting it from 29 days to just 7 days. The efficiency gains were so significant that AnswersNow was able to double its patient volume while simultaneously reducing its administrative headcount by 50%, allowing staff to focus on patient care instead of manual insurance tasks.

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