Case Study: Reigate & Banstead Borough Council achieves 97% accessibility with Silktide

Reigate & Banstead Borough Council reaches 97% accessibility score with Silktide

Reigate & Banstead Borough Council faced a significant challenge in maintaining and improving digital accessibility across its large website with limited part-time resources and a network of over 60 content editors. Although committed to meeting WCAG standards, the council needed a way to get clear, independent evidence to pinpoint issues and drive progress, which led them to partner with the accessibility platform Silktide.

Using Silktide, the council gained actionable insights to triage daily issues, provide evidence to their CMS supplier for template-level fixes, and enforce a new governance policy that drastically reduced inaccessible PDFs. As a result of implementing Silktide's solution, Reigate & Banstead dramatically improved its accessibility score to around 97%, moving from the bottom three to second place in Surrey's rankings.

Reigate & Banstead Borough Council