Case Study: Royal Cornwall Hospitals NHS Trust achieves major accessibility gains with Silktide

RCHT NHS Improves Accessibility in Just 5 Weeks

Royal Cornwall Hospitals NHS Trust needed a better way to understand and improve the accessibility of its WordPress intranet and internet sites. The web team knew they had compliance obligations, but lacked clear visibility into WCAG requirements, issue prioritization, and how to manage fixes across a busy workload. They chose Silktide after comparing tools and being introduced to the Silktide Index, with the platform supporting their accessibility review and broader website quality monitoring.

Using Silktide, Royal Cornwall Hospitals NHS Trust identified issues such as missing skip links, incorrect alt text, navigation problems, and other accessibility and content quality concerns, then worked through fixes in daily and sprint-based workflows. Silktide also helped the team validate changes, catch regressions, and understand what needed to be done, leading the Trust to jump from a Silktide Index score of 35 to 99 in just one month, reaching 99.9 and ranking top in its field.

Royal Cornwall Hospitals NHS Trust

Ian Nicholls

eHealth Transformation Manager