Case Study: Sussex NHS Commissioners improve web accessibility and content management with Silktide

Managing a Devolved Content Team With Silktide

Sussex NHS Commissioners worked with Silktide to tackle the challenges of managing accessibility and content quality across a devolved web team. With around 40–50 contributors, five websites, and a large internal user base, the organization needed a way to monitor accessibility, spot errors, and support staff who were not web specialists.

Using Silktide’s accessibility, usability, and content quality platform, Sussex NHS Commissioners gained a central system to find and fix issues such as typos, broken links, PDF problems, and accessibility shortcomings. The team reported improved focus and productivity, with Silktide helping them prioritize high-impact fixes quickly and acting like “another member of the team”; they also described the investment as worthwhile and the support from Silktide as fast and helpful.

Sussex NHS Commissioners

Graham Johnston

Senior Digital Communications Manager