Case Study: Knowsley Borough Council rebuilds a 2,000-page website and boosts scores with Silktide

Knowsley Borough Council raises website quality from the mid-70s to the low 90s with Silktide

Knowsley Borough Council faced the challenge of completely rebuilding its outdated 2,000-page corporate website with a new two-person team. With no existing infrastructure and a vast amount of content to audit, Digital Manager Adam Wheatley needed a way to manage the immense scale of the project and achieve cross-departmental buy-in to meet a strict deadline.

The council implemented Silktide to manage the website's quality. The platform was used to quickly find errors, create custom policies to track outdated information, and provide section-level reports to hold departments accountable. As a result, the website's quality scores rose from the mid-70s to the low 90s. Silktide became an essential daily tool for oversight and helped drive a cultural shift towards better, more consistent content.

Knowsley Borough Council