Case Study: Grand Valley State University improves web accessibility and user engagement with Silktide

Improving User Engagement With Silktide

Grand Valley State University, a large university with more than 70,000 web pages and 150–200 content contributors, needed a better way to manage accessibility and content quality. After years on their previous testing tool, users were overwhelmed by technical jargon, engagement had dropped, and the team was concerned they were missing content and accessibility issues, including WCAG 2.1 and mobile-related problems. Silktide was chosen as a more engaging, educational, and cost-effective solution.

With Silktide, Grand Valley State University gained a platform that was easier to understand, included visual explanations and training content, and helped users identify more issues across the site. The switch to Silktide was fully completed in under 10 days, and the team reported fewer support emails, more positive user feedback, and confidence that they were finding issues their previous tool had missed. Silktide also met their scale needs for scanning tens of thousands of pages and supporting hundreds of users.

Grand Valley State University

Joseph Vugteveen

Web Project Coordinator