Case Study: Grand Valley State University improves web accessibility and content understanding with Silktide

Grand Valley State University cuts onboarding to 10 days with Silktide

Grand Valley State University (GVSU), with a large website managed by many non-technical content editors, struggled with its previous web testing tool, SITEIMPROVE®. The platform was overly technical and difficult for their users to understand, leading to disengagement and an inability to effectively address web accessibility and content quality issues. This prompted their search for a new solution, leading them to the Silktide platform.

By implementing Silktide, GVSU gained an intuitive platform filled with visual guides and educational content that made it easy for their entire team to identify and fix issues. The result was a dramatic improvement in user understanding and engagement, a significant reduction in support requests, and the discovery of more website problems than before. The transition to Silktide was completed in under 10 days and provided a more feature-rich solution at a lower cost.

Grand Valley State University