Case Study: Breckland Council improves accessibility and website workflow with Silktide

From No Workflow to the Best Workflow

Breckland Council, a busy local authority digital team, needed a better way to manage accessibility and website quality across more than 2,000 pages and thousands of PDFs. With limited prior accessibility knowledge and a rapidly approaching legal deadline, the council needed help identifying issues, prioritizing fixes, and creating a workable workflow. They chose Silktide’s platform after comparing options in a tender process.

Silktide gave Breckland Council a clear, actionable view of site-wide accessibility, broken links, reading level, grammar, and PDF problems, helping the team break a huge task into manageable steps and build internal accessibility expertise. As a result, the council reduced its PDF backlog, made every one of its 263 PDFs accessible, and shifted accessibility from a compliance burden to an ongoing improvement goal. Breckland Council says Silktide has been essential to maintaining quality and monitoring progress, with the team now aiming to keep improving scores and move up in the Silktide Index.

Breckland Council

Neil Wood

Web Developer