Case Study: a global bank active in over 50 markets achieves over 70% solve rate with Silent Eight

a global bank active in > 50 markets achieves over 70% solve rate with Silent Eight

Silent Eight partnered with a global bank active in over 50 markets to address its complex name screening challenges. The bank faced a high volume of complex name variations, which led to a manual review process that was both high-cost and resource-heavy.

Silent Eight implemented its Customer Screening Agent solution, which is trained for linguistic context. This AI-powered solution achieved a solve rate of over 70% for the bank. The results included risk being identified faster, an improved close rate, reduced customer friction, and improved auditability for the institution.