Case Study: Unit achieves 60% helpdesk labor reduction with Siit

UNIT cuts helpdesk labor by 60% with Siit

The customer, a fintech company called Unit, faced significant IT challenges with a global team and strict compliance requirements. Their Head of IT inherited a "half-baked" implementation of the vendor Siit, which resulted in excessive manual work and an inefficient process for handling support requests via Slack. The pressure intensified when the IT lead absorbed additional responsibilities, becoming a one-person team struggling to keep up.

Unit partnered with Siit to build a deep integration with their identity provider, JumpCloud, creating a sophisticated, risk-based approval system for application access. This solution automated provisioning and approvals, drastically reducing manual labor. The results were substantial: a 60% reduction in helpdesk work, the avoidance of hiring 1-2 additional staff, and full automatic audit compliance. Siit's platform became a company-wide operations hub, supporting multiple teams beyond IT.

UNIT