Case Study: Spendesk achieves faster, more secure request management with Siit

Streamlining Service Requests Spendesk's Transition to Siit for Better Request Management

Spendesk, a leader in spend management solutions, faced significant challenges in handling its internal HR service requests as the company expanded globally. Its initial methods, involving a public Slack channel and later a Google Form managed through Trello, were catastrophic for compliance and provided a poor experience for employees. The vendor, Siit, provided its help desk solution to streamline this disjointed process.

By implementing Siit, which integrated natively with Slack, Spendesk centralized all people requests and automated workflows. This dramatically improved their first response time from over 24 hours to under 5 and deflected 45% of payroll questions using an AI bot. The solution led to a 98% employee satisfaction rate and provided the HR team with key metrics to track performance and demonstrate value to leadership.

Spendesk

Clément Bresson

Head of HR & Operations