Case Study: Mirakl eliminates 120 monthly manual IT actions with Siit

Mirakl cuts 120 monthly manual IT actions to zero with Siit

Mirakl, a company that powers online marketplaces for major retailers and B2B companies, faced a significant operational challenge. Their small 7-person IT team was overwhelmed, performing over 120 manual actions monthly to onboard new hires and handle access requests for 800 employees through a slow, non-automated process with no visibility.

By implementing Siit, Mirakl found a solution that integrated natively with JumpCloud and operated within Slack. Siit automated the entire onboarding and access request process, eliminating all manual IT actions. The results were immediate and profound, reducing request fulfillment from days to seconds and creating a full, automated audit trail for compliance. The Siit platform now runs 16 automated workflows across IT, HR, and Finance.

Mirakl