Case Study: Qonto scales IT operations and cuts SLAs with Siit

How Qonto scaled their IT with Siit

Qonto, a provider of financial management solutions for SMEs and freelancers, faced challenges scaling its IT support due to a fragmented legacy system. Their previous tools created inefficiencies and were unable to integrate effectively with Slack, which hindered growth and slowed down operations. This led them to seek a new solution from the vendor Siit and its modern IT service management platform.

Siit implemented its Slack-native ITSM platform, which included automated workflows and a Notion integration for self-service. This solution deflected 28% of support tickets and enabled a 50% reduction in SLAs. A key result was an 80% reduction in requests for a recurring VPN issue. The measurable impact for Qonto included significant time savings, a shift to proactive operations, and high adoption rates across the company due to Siit's intuitive interface and powerful analytics.

Qonto

Xavier Rotivel

Senior IT Lead