Case Study: Cresta achieves seamless global IT support and automates 30% of tickets with Siit

How Cresta Scaled with Siit for Seamless Global Support

Cresta, a leader in real-time AI for contact centers, faced the challenge of scaling its IT support to keep pace with rapid global growth. With a small team managing a workforce that grew from 120 to 350 employees in a year, they were inundated with repetitive tier-one support tickets. Their existing system was inefficient and they required a solution that integrated seamlessly with Notion, leading them to the vendor Siit.

By implementing Siit's AI Agent, Cresta automated 30% of its incoming support tickets. The solution provided granular performance analytics and seamless Notion integration without a lengthy setup. This resulted in a 30% decrease in inbound requests, allowing the IT team to avoid hiring additional staff and instead focus on strategic projects that drive company growth.

Cresta

Jared Allenbrand

Head of IT