Case Study: Airalo streamlines internal operations with Siit

From Scattered Requests to Seamless Workflows How Airalo Unified Internal Ops

Airalo, a global eSIM marketplace, faced a significant challenge with scattered and untrackable internal requests that were buried across Slack DMs and channels. This lack of visibility led to widespread shadow IT and made it impossible to manage the true volume of demand. To address this, the company turned to Siit's workflow automation platform to consolidate and optimize its internal operations.

By implementing Siit, Airalo centralized all requests into a single system, replacing the previous chaos with clear, automated workflows. The solution was first adopted by IT and HR before expanding to finance, legal, and other teams. Key features included Slack-native request management and powerful automations with tools like Okta for access permissions. The results were immediate: ticket volume tripled as true demand was revealed, all while maintaining a 90% satisfaction score. Siit saved teams hours of manual work, provided full visibility, and gave each department the autonomy to manage its own processes without IT involvement.

Airalo

Pauric Gallagher

Senior IT Operations Manager