Case Study: Holiday Club improves digital customer experience with Siili Solutions

Holiday Club launches mobile-first digital service with Siili Solutions in a 5-year digital roadmap

The customer, Holiday Club, a leading resort operator in Finland, sought to enhance its digital customer experience and commerce, streamline internal processes, and improve customer understanding. They partnered with the vendor Siili Solutions for a comprehensive digitalisation partnership covering strategy, design, and build.

Siili Solutions implemented a digital transformation roadmap and an agile MVP approach, leading to the creation of the "Oma loma" mobile application. This solution provided a new digital touchpoint, improving the customer experience and self-service, which reduced the need for support calls and reception queuing. Siili Solutions helped Holiday Club rationalize costs and enhance both the digital customer experience and revenue, solidifying their market leadership.

Holiday Club