Case Study: Leading Private Bank achieves 80% VKYC onboarding success with Signzy

80% Onboarding Success with Signzy’s VKYC

Leading Private Bank, one of India’s top private banking institutions, was struggling to improve its Video KYC onboarding process. Customers were dropping off due to unstable internet connections, complex workflows, slow customization cycles, and limited scalability, leaving the bank with a low VKYC success rate of just 20–30%.

Signzy implemented its advanced Video KYC (VKYC) platform to solve these issues, delivering a fully customizable, low-bandwidth-optimized, and highly scalable solution. In just 2–3 weeks, Signzy helped the bank raise VKYC success to 80%, achieve a 3X increase in onboarding productivity, and handle over 3 lakh VKYC calls per month, while cutting time-to-market for new journeys by 77%.