Case Study: Lubliner Florist achieves more reviews, feedback, and repeat business with Signpost

Lubliner Florist - Customer Case Study

Lubliner Florist in Portland, OR needed a better way to stay connected with customers, generate more reviews, and drive repeat business. Signpost helped the florist manage customer communication and marketing across call, email, SMS, reviews, and loyalty programs.

Signpost built customer profiles from call and email data, created nearly 500 opt-in contacts, and automated review generation, loyalty messages, and referral offers. The results included a 110% increase in reviews, 86 customer feedback messages, 23 SMS opt-ins, and 12 loyalty offers claimed, helping drive both online and in-store traffic.

Lubliner Florist

Mardee Malarkey

Owner