Case Study: Access Community Credit Union achieves 97% increase in monthly online loan closings with SIGNiX

Texas Credit Union Boosts Online Lending with SIGNiX

Access Community Credit Union, a $96M credit union in Amarillo, Texas, was hampered by a paper-based loan process that forced members to print, sign and return documents, producing delays, illegible submissions and extra work for the lending team. Seeking a flexible e-signature solution that could handle nonstandard third‑party forms, the credit union chose SIGNiX and its MyDoX digital signature service.

SIGNiX implemented MyDoX with customizable signer authentication and a detailed audit trail, enabling any document to be signed online. Since adopting SIGNiX in August 2013, Access Community Credit Union has increased monthly loans closed online by 97%, now completes 25% of loan applications online, and has realized higher member satisfaction plus reduced postage and back‑end costs and faster closings.

Access Community Credit Union

Lindsay Edwards

Lending Manager