Case Study: Alamo Federal Credit Union achieves on-demand Concierge Banking and faster loan closings with SIGNiX

Credit Union Offers On-Demand Service with SIGNiX

Alamo Federal Credit Union, a San Antonio–based credit union, wanted to offer Concierge Banking—bringing loan officers to members’ homes or offices—but was losing business and wasting staff time because wet signatures and faxed paperwork were slow, insecure, and often incomplete. To solve this bottleneck they turned to SIGNiX and its Independent E-Signatures™ digital signing service.

SIGNiX provided secure, tamper-evident e-signatures with iPad finger signing, identity authentication and TotalAudit™ trails, enabling on-the-spot loan closings via the Alamobile Concierge Banking program. Adoption of digital signatures more than doubled year‑over‑year, the platform eliminated the roughly 20 minutes staff previously spent verifying each paper loan package, and members gained fast, convenient signing—helping Alamo FCU close more loans and attract new members.

Alamo Federal Credit Union

Alicia Alvarez

Lending Manager