Case Study: One-Stop Telecom achieves 100% accurate SkyFax billing with Signity Software Solutions' RPA automation

One-Stop Telecom achieves 100% billing accuracy with Signity Software Solutions

One-Stop Telecom, a telecommunications company, faced a manual and error-prone process for generating billing for its Skyfax services. Their accounts team had to manually track call data from reports and upload it to an FTP server daily, which led to billing errors and was highly time-consuming. They engaged Signity Software Solutions to implement an automation solution to eliminate these challenges.

Signity Software Solutions developed a solution using two RPA bots. The first bot automated the extraction of Skyfax call data from reports and updated the FTP server, while a second bot calculated the billing amounts based on customer service plans. This implementation by Signity resulted in a 90% reduction in turnaround time and achieved 100% accuracy in billing operations, completely eliminating human intervention from the process.

One-Stop Telecom