Case Study: Fortum achieves time savings and cost efficiency with Signicat secure authentication

Fortum selected Signicat’s secure authentication service initially in the Finnish and Swedish market, and later introduced it also in the Norwegian market

Fortum, the leading utility company in the Nordics, needed a secure and efficient way to authenticate customers across multiple markets. Fortum Consumer Solutions selected Signicat’s secure authentication service, using Signicat’s eID Hub to support its retail electricity and gas business in Finland, Sweden, and later Norway.

Signicat implemented a single integration that enabled customers in Norway, Sweden, and Finland to log in with their existing eIDs, including BankID and online banking credentials. The result was secure authentication across all three countries with time savings and improved cost efficiency for Fortum, while also being positively received by customers.

Fortum

Maiju Vuorinen

Development Manager