Case Study: EVO Banco achieves over 85% user conversion with Signicat VideoID

EVO Banco boosts user conversion to over 85% with Signicat

EVO Banco, a major digital bank in Spain, sought a compliant and efficient method for online identity verification during its customer onboarding process. They partnered with vendor Signicat to implement its VideoID solution, aiming to improve conversion rates and attract higher-quality customers while meeting regulatory requirements.

By working closely with Signicat's Customer Success team to optimize the process, EVO Banco achieved a user conversion rate of over 85%. The solution also reduced the average number of registration attempts per user from 3-4 down to just 1.49, significantly streamlining the customer journey.

EVO Banco