Case Study: Vatfree achieves faster, hassle-free VAT refunds with Signeasy

Vatfree enables faster tax refund for customers with Signeasy

Vatfree, which helps more than 16,000 travelers a year claim tax‑free purchases in the Netherlands, faced a persistent challenge: travelers arriving at its Schiphol Airport desk expected a long, tedious VAT refund process. To modernize and simplify that experience, Vatfree adopted Signeasy’s digital document processing solution, deploying iPad Minis to replace cumbersome paper workflows.

Using Signeasy, travelers submit receipts and electronically sign a consent form authorizing Vatfree to collect VAT and transfer refunds, creating a simple, transparent digital workflow. The Signeasy solution cuts processing time by 3–5 minutes per customer (about one extra hour of productivity for every 12 customers), boosts customer satisfaction with faster turnarounds, and helps Vatfree stand out as a tech‑forward provider.

Vatfree

Joni Smeenk

Founder