Case Study: QBE achieves operational excellence and customer satisfaction with SAP Signavio

Signavio Ensuring Operational Excellence and Customer Satisfaction

QBE is a global Australian insurer with over 11,700 employees that faced rising operational complexity after rapid growth and acquisitions. In Australia’s strict financial accountability environment, the company needed a way to ensure consistent, efficient day-to-day operations and enable staff to reliably deliver on customer promises during ongoing transformation.

QBE adopted the Signavio Business Transformation Suite to create company-wide process visibility and a reliable risk-and-control framework, emphasizing ease of use and strong visualization to get teams on board. The program shifted QBE from one-off projects to continuous process improvement, strengthening controls, increasing efficiency, enabling proactive problem detection, and paving the way for a planned global rollout to further improve customer outcomes.

QBE

Jonathan Groves

Chief Risk Officer