Case Study: Revenue NSW achieves better process governance and customer experience with SAP Signavio

Revenue NSW documents 1,800 processes and saves 31,009 hours with SAP Signavio

Revenue NSW, an Australian government agency, faced the challenge of moving away from disparate and flat process modeling tools to a single, cloud-based platform for business process management. They sought to create a single source of truth and reframe their processes as organizational assets. To steer through this digital transformation, they selected SAP Signavio solutions.

By implementing a "product knowledge warehouse" using SAP Signavio, the agency documented over 1,800 business processes and identified more than 300 improvement opportunities. The solution provided a comprehensive, cloud-based platform that enabled robust process governance. The measurable results included saving over 31,000 hours in the first year and identifying multimillion-dollar benefits, allowing Revenue NSW to remain ahead of the change curve.

Revenue NSW